Refund policy

Our Returns & Exchanges Cases:


1) If It's Not a Fit – No Worries

Finding the perfect size isn’t always easy. If your jacket doesn’t fit, you can exchange it for another size within 14 days of receiving your order. To qualify, the product must be:

  • Unused, unwashed, and undamaged
  • Returned in its original packaging with the invoice

⚠️ If the product is used, washed, damaged, missing its packaging, or the invoice isn’t included, we won’t be able to process a return or exchange.

📦 Shipping Costs: In this case, return shipping is your responsibility. Once we receive the item, we’ll send your replacement within 14 days as per our shipping policy.

Exchange Procedure:

  • Contact us at support@jacketshive.com within 14 days of delivery.
  • We’ll provide you with the return address and will process your exchange after receiving the item back.

2) Changed Your Mind or Not What You Expected?

Sometimes, a product may not meet your expectations - or you may simply change your mind. That's okay! You can return or exchange your product within 14 days of receiving it, provided it’s in its original condition and packaging.

📦 Shipping Costs: Return shipping will be your responsibility in this case.

Exchange Procedure:

  • Contact us at support@jacketshive.com within 14 days of delivery.
  • We’ll provide you with the return address and will process your refund or exchange after receiving the item back.

3) If the Product Arrives Damaged or Defective

We take quality seriously and conduct thorough checks before shipping. However, if you receive a damaged or defective product, please contact us within 14 days of receiving it. Please make sure that photographic proof of the defect will be required. 

You can choose a free exchange or a full refund.

📦 Shipping Costs: In this case, Jacketshive will cover the return shipping.

Exchange Procedure:

  • Contact us at support@jacketshive.com within 14 days of delivery.
  • We’ll send you a prepaid shipping label.

Non-Returnable Items

Some products cannot be returned (these will be clearly mentioned on the product page). Examples include:

  • Gift cards
  • Customized or personalized items

Events Outside Our Control

We are not responsible for delays or failures caused by circumstances outside our reasonable control, such as:

  • Fire, flood, or severe weather
  • War, terrorism, or industrial disputes
  • Government restrictions or unforeseen events

Entire Agreement

This return policy, along with our website’s terms and conditions, represents the complete agreement between you and Jacketshive regarding product returns and exchanges.

Still Have Questions?

  • We’re here to help! If you’re unsure about anything or need assistance with your return:
    Email us at support@jacketshive.com
  • Our friendly customer care team will be happy to guide you.

Note: Jacketshive reserves the right to update or change this return policy at any time. Customers are encouraged to review the policy before making a purchase.