Shipping policy
Thank you for shopping at Jacketshive. We’re committed to delivering your orders quickly and securely. Once you click the Submit Order button, we immediately begin processing your order to ensure timely delivery.
1. Our Products
a) While we make every effort to display product colors and details as accurately as possible, images on our website are for illustrative purposes only.
b) Due to variations in device displays and lighting, actual product colors may vary slightly from those shown online.
2. Processing Guidelines
a) All products are subject to availability and payment confirmation before processing.
b) If an item is out of stock or requires additional verification (e.g., credit card checks), we will contact you promptly.
c) Customized or personalized products may require additional processing time.
3. Shipping, Insurance & Tracking
a) We ship worldwide (except embargoed regions).
b) Free Shipping is available for orders to the United States, Canada, Europe, and United Kingdom. All other regions incur a shipping fee of $29.99–$39.99, depending on destination.
c) At checkout, you will see estimated delivery times and applicable charges (if any) based on your region and courier availability.
d) Delivery dates provided are estimates only; actual delivery may vary due to factors beyond our control (e.g., customs delays, courier issues).
e) Once shipped, you will receive a tracking number by email. Please allow up to 48 hours for tracking updates to appear online.
f) All shipments are insured until delivery is confirmed.
4. Order Processing & Delivery
a) Our standard delivery timeline is 7 - 28 business days after your order is processed.
b) Processing and delivery times may be longer during peak seasons, sales, or holidays.
c) Once an order has been processed and shipped, we cannot change the delivery address or other order details.
5. International Shipping Policies
a) International orders may be subject to customs duties, taxes, or import fees once they arrive in your country.
b) These charges are not included in your order total and must be paid by you. We cannot predict these costs, as they vary by country.
c) Customs clearance procedures may cause delays beyond original delivery estimates.
d) As the “importer of record,” you are responsible for ensuring compliance with all applicable laws and regulations of your country. Jacketshive will not be held liable if local laws are breached.
6. Return Shipping Costs
a) If you return a product because of a defect or damage (with proof provided), Jacketshive will cover the return shipping cost.
b) If you return a product because it doesn’t fit, you’ve changed your mind, or it doesn’t meet your expectations, you will be responsible for paying the return shipping.
c) Shipping fees paid at checkout (if any) are non-refundable, except in cases where Jacketshive is at fault.
7. Inspection Upon Delivery
a) Please inspect your order upon arrival and ensure the product is in expected condition.
b) If your order is damaged, defective, or incorrect, contact us immediately at support@jacketshive.com
with details and photographic proof.
c) Claims for damaged or missing items must be submitted within 7 days of delivery.
8. Events Beyond Our Control
We are not responsible for shipping delays caused by events beyond our control, including:
- Customs inspections
- Natural disasters
- Courier disruptions
- Political or trade restrictions
9. Contact Us
If you have questions about shipping or need assistance with your order, please reach out to us: